Bedford iBrow & Laser Clinic will exchange or refund a product purchased online if it has not been opened or used and if the product is returned within 10 days of purchase. All returned items must be received in the original condition with the original packaging and must include the original receipt. Please note: shipping charges will not be refunded or credited. We reserve the right to deduct shipping charges for returned/exchanged items that originally qualified for free shipping.
In the case of an allergic reaction: all reactions must be reported within the first 48 hours of use. The Summit reserves the right to request photos of the reaction and/or a doctor's note in order to confirm the reaction and that it was caused by the use of our products.
If a product arrives damaged or broken, Bedford iBrow & Laser Clinic reserves the right to request photos of the item(s) in the state of their arrival in order to determine cause and appropriate action. Pictures must be immediately provided upon arrival in order to be considered for refund or exchange.